Refund policy
Return & Refund Policy
We hope you’re happy with your order — but if you change your mind, we’re here to help.
How long do I have to return an item?
You can request a return within 14 days of receiving your order. After this period, we’re unable to offer a refund or exchange.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in the original packaging.
- Certain bespoke, made-to-order, cut-to-size, or personalised products are non-returnable.
- Specifically, metal work and insulation jackets are manufactured to order and are therefore non-returnable.
If you're unsure whether your item qualifies for return, please contact us before placing your order.
Are there any return fees?
Yes — all returns are subject to:
- A 25% restocking fee
- A £14.99 delivery fee (this was a service fee and is non-refundable)
You’re welcome to:
- Organise the return yourself using a tracked courier service, or
- Contact us and we’ll help arrange the return (return shipping fees will apply)
How do I start a return?
To begin a return, please email us at info@insulation-more.co.uk with the following details:
- Your order number
- The item(s) you’d like to return
- The reason for the return
- Whether you’d like us to arrange collection or prefer to return it yourself
We’ll confirm your return request and provide next steps.
When will I receive my refund?
Once we receive and inspect your returned item, and if it is deemed refundable, we’ll process your refund to your original payment method. Please allow 5–7 working days for the refund to appear in your account.
The refund amount will reflect:
- A 25% restocking fee
- The £14.99 original delivery fee, which is a non-refundable service charge
- Any return shipping costs, if we arranged the return on your behalf (we will confirm the exact amount when you request the return)
Need help?
If you have any questions about your order, returns, or refunds, please don’t hesitate to contact us — we’re always happy to help.